Returns & Refunds Policy

Last Updated: September 9, 2026

At Kisa’s Limitless Creations (KLC), we take pride in creating custom, personalized, and made-to-order merchandise. Because we create many products specifically for each customer, our return and refund policy differs from that of a traditional retail store.

Please review this policy carefully before placing or approving an order.

Custom, Personalized & Made-to-Order Items

Custom, personalized, embroidered, printed, and made-to-order merchandise is generally not eligible for returns, exchanges, or refunds due to buyer’s remorse, change of mind, incorrect size selection, incorrect color selection, or other customer-selected options.

Customers are responsible for carefully reviewing all applicable order details before submitting or approving an order, including:

  • Names and spelling
  • Sizes and quantities
  • Colors
  • Artwork and logos
  • Personalization
  • Design selections
  • Other customization details

Once a custom or made-to-order item has entered production, changes or cancellations may no longer be possible.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or materially different from the approved order because of a production error, please contact KLC as soon as possible.

For merchandise produced or shipped through a third-party production or fulfillment partner, quality issues must be reported to KLC within 30 days of the delivery date.

Please email contactus@kisalimitlesscreations.com and include:

  • Your name
  • Your order number, if applicable
  • A description of the problem
  • Clear photographs showing the damage, defect, misprint, or incorrect item

KLC will review the claim and determine the appropriate resolution. Depending on the circumstances, an approved claim may result in a replacement, correction, store credit, or refund.

Please do not return or discard an item unless instructed by KLC.

Sizing, Colors & Customer Selections

Because many KLC products are created specifically for the customer, we cannot provide returns, exchanges, or refunds when the customer selected or approved an incorrect size, color, quantity, personalization, design option, or other order detail.

Customers are encouraged to review available sizing information and all order details carefully before completing or approving an order.

Please note that colors may appear somewhat different depending on computer monitors, mobile devices, materials, fabrics, printing processes, embroidery threads, and manufacturing processes. Minor variations that are normal to the production process are not considered defects.

Lost Packages

If an order produced or shipped through a third-party fulfillment partner does not arrive, please contact KLC promptly.

Claims for packages that have not arrived must be reported within 30 days of the estimated delivery date.

Customers are responsible for providing a complete and accurate shipping address when placing an order. KLC is not responsible for orders delivered or returned because of an incorrect or incomplete address provided by the customer.

If tracking information indicates that a package was delivered but you cannot locate it, please contact the shipping carrier and KLC as soon as possible so the circumstances can be reviewed.

Order Cancellations

If you need to cancel an order, contact KLC as soon as possible.

Orders may generally be canceled only before production begins. Once materials have been ordered specifically for a project, customization has begun, or an order has entered production with KLC or a production or fulfillment partner, cancellation may no longer be possible.

If a cancellation is approved after KLC has already incurred costs for materials, design work, production, or other nonrecoverable expenses, those costs may be deducted from any refund that would otherwise be due.

Returns

Because KLC specializes in custom, personalized, and made-to-order merchandise, do not send merchandise back to KLC without first receiving instructions from us.

Some damaged, defective, or misprinted items may not need to be physically returned in order for a claim to be resolved.

Unauthorized returns may not be accepted or eligible for reimbursement of shipping costs.

Refunds

When a refund is approved, KLC will provide information regarding the refund and any additional steps required.

Approved refunds will generally be issued to the original payment method when possible. Processing times may vary depending on the payment provider or financial institution.

Original shipping charges and return shipping costs are generally non-refundable unless KLC determines that reimbursement is appropriate because of a production, fulfillment, or shipping error for which the customer was not responsible.

How to Request Assistance

For questions about an order or to report a damaged, defective, misprinted, incorrect, or missing item, contact:

Kisa’s Limitless Creations
Email: contactus@kisalimitlesscreations.com

Please include your order information and photographs when applicable so that we can review your request as quickly as possible.

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