Terms and Conditions
These Terms and Conditions apply to orders placed with Kisa’s Limitless Creations (KLC), including custom embroidery, DTF printing, custom apparel, personalized merchandise, group orders, and products purchased through our website. By placing an order, approving a quote, or completing a purchase with KLC, you agree to the terms outlined on this page.
Because many KLC products are customized or made specifically for each customer, please review your order details, artwork, sizes, colors, quantities, and personalization carefully before approving your order.
Quotes, Pricing & Payment
Quotes are based on the information provided at the time of the request, including product type, quantity, design requirements, customization method, and other project details. Changes to the order after we provide a quote may result in a revised price.
A quote does not guarantee production until KLC accepts the order and receives any required payment. Applicable taxes, shipping, delivery, rush fees, or other charges will be included, as applicable.
Artwork, Designs & Customer Approval
Customers are responsible for providing accurate artwork, logos, names, spelling, dates, colors, and other information needed to complete their order. Artwork should be of sufficient quality for the requested embroidery, DTF printing, or personalization method.
When KLC provides a design proof or requests approval of artwork, placement, colors, spelling, or other customization details, the customer is responsible for reviewing the information carefully before approving it. Production may begin after approval, and changes requested afterward may result in additional charges or production delays.
KLC is not responsible for errors in information or artwork supplied or approved by the customer, including misspellings, incorrect dates, names, sizes, colors, or other approved design details. If KLC makes an error that differs from the customer’s approved order, KLC will work with the customer to determine an appropriate resolution.
Customer-Supplied Garments & Items
Because many KLC products are custom, personalized, or made to order, returns, exchanges, and refunds are subject to KLC’s Returns & Refunds Policy.
Custom, personalized, embroidered, printed, and made-to-order merchandise is generally not eligible for returns, exchanges, or refunds due to buyer’s remorse, change of mind, incorrect size or color selection, or other customer-selected or approved options.
If an order arrives damaged, defective, misprinted, incorrect, or materially different from the approved order because of a production error, please contact KLC as soon as possible. For merchandise produced or shipped through a third-party production or fulfillment partner, quality issues must be reported within 30 days of the delivery date. Photographs and other order information may be required so KLC can review the claim.
If a claim is approved, KLC will determine the appropriate resolution based on the circumstances. This may include a replacement, correction, store credit, or refund.
Differences caused by monitor or device displays, product photography, garment dye lots, manufacturer sizing, fabrics, materials, embroidery threads, printing processes, or other normal manufacturing or production variations are not considered defects.
Customers are responsible for reviewing available sizing information and all applicable order details before placing or approving an order.
For complete information regarding returns, refunds, cancellations, damaged or defective merchandise, lost packages, and how to request assistance, please review our Returns & Refunds Policy.
Production Times, Deadlines & Rush Orders
Production times vary depending on the product type, quantity, garment or item availability, design requirements, customization method, and current production schedule. KLC will provide an estimated completion date when your order is confirmed.
Customers should provide any event date or required completion date when requesting a quote. While KLC makes every reasonable effort to meet confirmed deadlines, production timelines may be affected by circumstances outside our control, including supplier delays, shipping delays, product availability, equipment issues, or other unforeseen circumstances.
Orders requiring completion in less than 7 days are considered rush orders and are subject to a $40 rush fee, plus express shipping charges when applicable. KLC accepts rush orders only when it determines the requested deadline can reasonably be met.
Cancellations & Changes
Because custom and personalized orders are prepared specifically for each customer, cancellations or changes should be requested as soon as possible. KLC will make reasonable efforts to accommodate changes that are requested before production begins.
Once products have been ordered, artwork has been prepared, or production has begun, cancellations or changes may not be possible. If KLC is able to accommodate a change after work has begun, additional charges may apply for materials, artwork, labor, shipping, or other costs already incurred.
Any refund available for a cancelled order will be determined based on the status of the order and any costs already incurred by KLC.
Returns, Exchanges & Order Problems
Because custom and personalized items are made to order, KLC does not accept returns or exchanges on custom or personalized products.
If your order arrives damaged, defective, or has a customization error, please contact KLC within 7 days of receiving your order so we can review the issue and determine the appropriate resolution. We may request photos or other information to help us evaluate the problem.
If KLC determines an error occurred during production or that an item is defective, KLC will determine the appropriate resolution, which may include correcting, replacing, or refunding the affected item.
Differences in monitor displays, product photography, garment dye lots, manufacturer sizing, or other normal product variations are not considered defects. Customers are responsible for reviewing available sizing information and selecting the appropriate sizes before ordering.
Customer-Supplied Content & Intellectual Property
Customers who provide KLC with logos, artwork, photographs, designs, text, trademarks, or other content represent that they own the content or have permission to use it for the requested products.
KLC reserves the right to decline any project if there is a reasonable concern that the requested content may infringe on another person’s or organization’s copyright, trademark, or other intellectual property rights.
The customer is responsible for obtaining any permissions or licenses required to reproduce customer-supplied content. KLC’s acceptance of artwork or completion of an order does not constitute verification that the customer owns or has permission to use the submitted content.
Website Orders & Product Availability
Products displayed in the KLC online shop are subject to availability. Product styles, colors, sizes, materials, pricing, and availability may change without notice.
Some products offered through the KLC website are made or prepared after you place an order. Estimated production and delivery times may vary by product, customization requirements, and availability.
KLC makes reasonable efforts to display product descriptions, colors, images, and pricing accurately. However, colors may appear differently depending on the customer’s screen or device, and occasional errors in product information or pricing may occur. If a material error affects an order, KLC will contact the customer before proceeding whenever reasonably possible.
KLC reserves the right to cancel or decline an order when a product is unavailable, an obvious pricing or listing error has occurred, the requested customization cannot reasonably be completed, or other circumstances prevent KLC from fulfilling the order. If KLC cancels an order after payment has been collected, the amount paid for the cancelled portion of the order will be refunded.
Changes to These Terms
KLC may update these Terms and Conditions from time to time to reflect changes in our products, services, policies, or business practices. The version posted on this website will apply to orders placed after the updated terms become effective.
Questions About These Terms
If you have questions about these Terms and Conditions or about an order, please contact Kisa’s Limitless Creations at contactus@kisalimitlesscreations.com
Revised: September 8, 2026